Privacy Policy


XV Premium BD (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, store, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


By using our website at www.xvpremiumbd.com.au (“Website”), participating in XV teams, or interacting with our services, you agree to the terms of this Privacy Policy.


1. What Personal Information We Collect

We collect personal information that is reasonably necessary for our business activities, including:


1.1 Information you provide to us
  • Name, email address, phone number
  • Business name, ABN/ACN, role or position
  • Billing information and transaction details
  • Application information for XV membership
  • Responses to surveys, onboarding forms or evaluations
  • Any information submitted via our contact forms

1.2 Information collected automatically

When you use our Website, we may collect:

  • IP address
  • Geographic location
  • Device type, browser type
  • Website usage data (pages visited, time spent)
  • Cookies and tracking technologies

1.3 Sensitive information

We generally do not collect sensitive information. If we do (for example, in relation to diversity metrics or behavioural assessments), we only collect it with your consent.


2. How We Use Personal Information

We use your information to:

  • Operate and grow the XV Premium BD networking program
  • Manage team memberships, events, billing and communication
  • Provide coaching services and member resources
  • Improve our Website, services and user experience
  • Conduct marketing, subject to Australian spam laws
  • Maintain security and quality of our digital platforms
  • Comply with legal and regulatory obligations

We will not sell your personal information to third parties.


3. Disclosure of Personal Information

We may disclose your information to:

  • XV Premium BD coaches and administrative team
  • Service providers who assist with payment processing (e.g. Stripe), CRM, email systems, and website hosting
  • Professional advisors (legal, accounting)
  • Event partners or venues for XV gatherings
  • Government authorities where required by law

Where information is shared with overseas service providers (e.g., cloud hosting), we take reasonable steps to ensure they comply with Australian privacy laws.


4. Cookies and Tracking

Our Website uses cookies and similar technologies to enhance your experience.
You may disable cookies through your browser settings, but some website functions may not work as intended.


5. Marketing Communications

By providing your email address or phone number, you consent to receiving marketing materials that relate to:

  • XV membership opportunities
  • Events and workshops
  • Business resources
  • Updates to our services

You may unsubscribe at any time using the link in our emails or by contacting us.


6. Data Security

We take reasonable steps to protect your personal information from:

  • Misuse
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

This includes secure servers, restricted access, encrypted storage where appropriate, and regular system monitoring.


7. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites.


8. Accessing and Correcting Your Information

You may request access to, or correction of, your personal information by contacting us.
We will respond within a reasonable timeframe.


9. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • Deliver our services
  • Maintain records for legal purposes
  • Support team performance analysis and program evaluation

Information is securely destroyed when no longer required.


10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our Website with the “Last updated” date amended.


11. Contact Us

For privacy concerns, access requests, corrections, or complaints, please contact:

XV Premium BD
Email: hello@xvpremiumbd.com.au
Website: www.xvpremiumbd.com.au

We will respond to all privacy inquiries promptly and aim to resolve complaints within 30 days.